Average Score (250 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

250 Ratings

4.8 Average

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  • Teresa C.06-28-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    During my scheduled oil change and inspection service I was given a quote of $800 to replace my front break pads…which is more than double two other quotes I’ve obtained since I declined the service at your dealership. Your quote didn’t include turning the drums or rotors as there was .3 left on the pads.

    07-01-2025

    We are sorry to hear that you had a negative experience at our dealership. Parts prices vary, and when you buy genuine VW parts from us, they are coming directly from the manufacturer. We do our best to be transparent with each customer. Turning rotors wears them thin quickly, so Volkswagen does not suggest turning them, which is why we did not include turning rotors in our quote. We appreciate you taking the time to leave a review. Please don't hesitate to reach out with any questions.

  • Gail R.06-27-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    I can always count on Valley Auto. They are with me at all times. I never have to wait.

  • Patricia G.06-25-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    Very efficient and courteous service department

  • Seldon W.06-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    EXCELLENT CUSTOMER SERVICE!

  • John K.06-24-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2024

  • Kullapa S.06-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Satisfied

  • David L.06-22-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Great service

  • Charles K.06-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    The warranty repair was diagnosed and repaired very fast I didn't have to wait to long.

  • Judy T.06-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Appt ease and not a long wait

    06-20-2025

    We're super excited to hear about your wonderful experience! Thank you for your business and we look forward to servicing your vehicle in the future!

  • Heather D.06-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    I had a recall on my VW. I called they let me choose a day that worked for me. The day I dropped off my VW to the time I picked it up was so easy. I was in contact with the same employee the whole time.

    06-20-2025

    Thank you for your response! We do our best to make things as convenient as we can, and we are pleased that your experience was a pleasant one!