TYPE:ServiceMODEL:BeetleYEAR:2019
Fast appointment fast smooth service
Average Score (265 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2020
Solid customer service. Patience when I had my kids with me waiting for my car to be done.
TYPE:ServiceMODEL:Jetta GLIYEAR:2020
Gross negligence from the service department- I feel like they never took my complaints seriously and was even told my issues were due to how I drive my vehicle. Let me drive away with seriously damaged tires, was not shown just how bad they were. I could have had a blown out and died.
09-25-2025
We take concerns like yours very seriously, and we're truly sorry to hear that you had a negative experience with us. We did inform you during your visit that you were in need of new tires due to the state of wear. We also understand your frustration about the repeated tire wear. One of our service advisors has reached out to work with you so that we can rectify the situation as needed. Our goal is to ensure that you have a safe, comfortable driving experience. We are taking your concerns seriously, and we look forward to working with you to ensure everything is thoroughly addressed. Your safety and satisfaction are our top priorities.
TYPE:ServiceMODEL:TaosYEAR:2024
5
TYPE:ServiceMODEL:TiguanYEAR:2018
Jim and Kelsey do an amazing job , Jim has been in customer service since 1982 in this town , he is a rock to this business and they are fortunate to have his experience as the face of this company , they were fair and honest . All my concerns were addressed in a timely manor . They provided me with updates and also a workable time line for other services that will be due at a later date . Knowing where you are today and will be tomorrow in regards to care is crucial when making decisions on repairs . Again thank you for your honest care .
TYPE:ServiceMODEL:JettaYEAR:2023
TYPE:ServiceMODEL:TaosYEAR:2024
I had an appointment at 10:30 AM and at 11:45 AM, nobody had even looked at my car.
09-15-2025
We apologize for the inconvenience of your wait during your last visit. We do our best to get vehicles through our shop quickly, but there are times when we have unexpected delays. We also apologize for the credit card payment issue. Our card machine was down the day of your service, but we are typically able to process card payments at VW. Thank you for sharing your feedback, and we look forward to improving your experience.
TYPE:ServiceMODEL:TiguanYEAR:2019
Excellent customer service and support
TYPE:ServiceMODEL:AtlasYEAR:2024
Service was good, but the service persons were truly exceptional; they kept us informed on waiting time and kept us feeling comfortable during our short wait.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
It was a great experience, Great Staff and professional service