TYPE:SalesMODEL:Jetta GLIYEAR:2025
Everyone I interacted with was both professional and personable. I truly felt like part of the family and had complete confidence that I was in good hands.
Average Score (250 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
07-07-2025
Thank you for sharing your wonderful review with us! We appreciate your business and hope you enjoy your new vehicle!
TYPE:ServiceMODEL:JettaYEAR:2021
Good customer service. We were looked after by Jim, who kept us informed about the work being done on our car. No hidden charges. Lift to and from home arranged.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2024
I was highly upset that I wasn’t asked if I wanted my vehicle washed or not. Turns out you washed it but failed to dry it. Now I have to spend several hours removing water spots. Could have all been avoided had you just asked and I would have said no don’t wash my vehicle.
07-03-2025
We apologize for your negative experience. We won't wash your vehicle in the future without asking. Thank you for your feedback, and we look forward to improving your experience.
TYPE:ServiceMODEL:TiguanYEAR:2018
I Love Valley Auto World in Fayetteville, N.C. The customer service is excellent. I like that the go over everything with you about you car. And the take pride in the work. I'm never disappointed.
07-03-2025
Thank you for sharing your wonderful review with us, Melinda! We appreciate your business.
TYPE:ServiceMODEL:TiguanYEAR:2023
We arrived at 7:50 AM for our 8:00 AM appointment and were the first car in line. I asked the check-in staff three separate times for an estimated duration for our 30,000-mile service and was told it would take no more than 1.5 hours, which seemed reasonable. We walked our four young children (all under age 10) to a nearby McDonald's for breakfast and returned to the dealership at 9:30 AM. At that point, we were surprised to learn that our vehicle had just been taken in for service—1.5 hours after our scheduled appointment time. No one contacted us to inform us of the delay, and there was no apology or acknowledgment of the inconvenience. We asked to speak with a manager and requested our keys back to reschedule, especially since our entire family had been waiting. Instead, we were asked to wait another 15 minutes. Then we were told the oil had already been drained and the car would be ready in 20 minutes. It ended up taking 45 more minutes before we could finally leave. This was, hands down, the worst customer service experience we’ve had. We will be taking our vehicle elsewhere in the future, even if it means driving farther.
07-02-2025
We're sorry to hear that you had a negative experience at our dealership, as it is always our goal to aim for the highest level of customer service. We apologize for the delay and the inconvenience of the situation. Thank you for your feedback, and we look forward to improving.
TYPE:ServiceMODEL:AtlasYEAR:2024
All service persons that I met were very engaging and informative. The service on my car was completed in less the time I had prepared myself. Everyone was very polite.
TYPE:ServiceMODEL:AtlasYEAR:2019
Great customer service and communication. I was fully informed about all phases of this service.
TYPE:ServiceMODEL:AtlasYEAR:2024
Great service as always
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Great personalities, atmosphere and timely wait. Tne wait for appointment was my request.