Average Score (274 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

274 Ratings

4.8 Average

Models
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  • John K.06-24-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2024

  • Kullapa S.06-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    Satisfied

  • David L.06-22-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    Great service

  • Charles K.06-21-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    The warranty repair was diagnosed and repaired very fast I didn't have to wait to long.

  • Judy T.06-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Appt ease and not a long wait

    06-20-2025

    We're super excited to hear about your wonderful experience! Thank you for your business and we look forward to servicing your vehicle in the future!

  • Heather D.06-19-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021

    I had a recall on my VW. I called they let me choose a day that worked for me. The day I dropped off my VW to the time I picked it up was so easy. I was in contact with the same employee the whole time.

    06-20-2025

    Thank you for your response! We do our best to make things as convenient as we can, and we are pleased that your experience was a pleasant one!

  • Carol B.06-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

    Able to schedule appointment on preferred day. Upon arrival, Associate met me at my car. She was pleasant and took my information. My car inspection was completed quickly.

    06-20-2025

    We greatly appreciate you choosing Valley VW for your vehicle service! Thank you for your feedback!

  • Hannelore K.06-15-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    I received top notch service and that deserves a “10”, to include the customer services provided by the service writers “Jim and Pat”, thank you so much.

  • Ursula M.06-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Always professional, courteous, and knowledgeable .

  • Gautrelle S.06-08-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Quick and very punctual