TYPE:ServiceMODEL:TiguanYEAR:2018
I Love Valley Auto World in Fayetteville, N.C. The customer service is excellent. I like that the go over everything with you about you car. And the take pride in the work. I'm never disappointed.
Average Score (274 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
07-03-2025
Thank you for sharing your wonderful review with us, Melinda! We appreciate your business.
TYPE:ServiceMODEL:TiguanYEAR:2023
We arrived at 7:50 AM for our 8:00 AM appointment and were the first car in line. I asked the check-in staff three separate times for an estimated duration for our 30,000-mile service and was told it would take no more than 1.5 hours, which seemed reasonable. We walked our four young children (all under age 10) to a nearby McDonald's for breakfast and returned to the dealership at 9:30 AM. At that point, we were surprised to learn that our vehicle had just been taken in for service—1.5 hours after our scheduled appointment time. No one contacted us to inform us of the delay, and there was no apology or acknowledgment of the inconvenience. We asked to speak with a manager and requested our keys back to reschedule, especially since our entire family had been waiting. Instead, we were asked to wait another 15 minutes. Then we were told the oil had already been drained and the car would be ready in 20 minutes. It ended up taking 45 more minutes before we could finally leave. This was, hands down, the worst customer service experience we’ve had. We will be taking our vehicle elsewhere in the future, even if it means driving farther.
07-02-2025
We're sorry to hear that you had a negative experience at our dealership, as it is always our goal to aim for the highest level of customer service. We apologize for the delay and the inconvenience of the situation. Thank you for your feedback, and we look forward to improving.
TYPE:ServiceMODEL:AtlasYEAR:2024
All service persons that I met were very engaging and informative. The service on my car was completed in less the time I had prepared myself. Everyone was very polite.
TYPE:ServiceMODEL:AtlasYEAR:2019
Great customer service and communication. I was fully informed about all phases of this service.
TYPE:ServiceMODEL:AtlasYEAR:2024
Great service as always
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Great personalities, atmosphere and timely wait. Tne wait for appointment was my request.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020
During my scheduled oil change and inspection service I was given a quote of $800 to replace my front break pads…which is more than double two other quotes I’ve obtained since I declined the service at your dealership. Your quote didn’t include turning the drums or rotors as there was .3 left on the pads.
07-01-2025
We are sorry to hear that you had a negative experience at our dealership. Parts prices vary, and when you buy genuine VW parts from us, they are coming directly from the manufacturer. We do our best to be transparent with each customer. Turning rotors wears them thin quickly, so Volkswagen does not suggest turning them, which is why we did not include turning rotors in our quote. We appreciate you taking the time to leave a review. Please don't hesitate to reach out with any questions.
TYPE:ServiceMODEL:JettaYEAR:2020
I can always count on Valley Auto. They are with me at all times. I never have to wait.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Very efficient and courteous service department
TYPE:ServiceMODEL:JettaYEAR:2019
EXCELLENT CUSTOMER SERVICE!