TYPE:ServiceMODEL:TiguanYEAR:2021
Felt my wait was too long. I waited for over an hour for an oil change
Average Score (273 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
07-15-2025
We sincerely apologize for the wait you experienced during your recent visit. Our typical oil change service can take about an hour and a half. We understand your time is valuable and strive to complete services as efficiently as possible without compromising quality. Your feedback is important to us, and we thank you for choosing us for your service needs!
TYPE:ServiceMODEL:TiguanYEAR:2020
Service was fast, issues addressed and fixed. Personnel very friendly, clearly communicated and answered all questions. I feel very secure in the quality of my vehicle and it's upkeep.
07-15-2025
Thank you for sharing your review with us, Maude! We hope you always leave our dealership feeling like a VIP!
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:JettaYEAR:2024
Best communication and service i have ever had at a service department.
TYPE:SalesMODEL:TaosYEAR:2024
TYPE:SalesMODEL:Jetta GLIYEAR:2025
Everyone I interacted with was both professional and personable. I truly felt like part of the family and had complete confidence that I was in good hands.
07-07-2025
Thank you for sharing your wonderful review with us! We appreciate your business and hope you enjoy your new vehicle!
TYPE:ServiceMODEL:JettaYEAR:2021
Good customer service. We were looked after by Jim, who kept us informed about the work being done on our car. No hidden charges. Lift to and from home arranged.
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:TiguanYEAR:2024
I was highly upset that I wasn’t asked if I wanted my vehicle washed or not. Turns out you washed it but failed to dry it. Now I have to spend several hours removing water spots. Could have all been avoided had you just asked and I would have said no don’t wash my vehicle.
07-03-2025
We apologize for your negative experience. We won't wash your vehicle in the future without asking. Thank you for your feedback, and we look forward to improving your experience.
TYPE:ServiceMODEL:TiguanYEAR:2018
I Love Valley Auto World in Fayetteville, N.C. The customer service is excellent. I like that the go over everything with you about you car. And the take pride in the work. I'm never disappointed.
07-03-2025
Thank you for sharing your wonderful review with us, Melinda! We appreciate your business.