Average Score (250 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

250 Ratings

4.8 Average

Models
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  • Clyde M.09-11-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    It was a great experience, Great Staff and professional service

  • Rehino L.09-10-2025

    TYPE:ServiceMODEL:PassatYEAR:2021

    Customer service is unmatched. The willingness to work with customers through issues and situations are commendable

  • Angel H.09-08-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    My overall experience at Valley Auto World, is always pleasant. The customer service is great, they always accommodate me (allows me to do my work, at one of the available tables on the sales floor).

  • Charles W.09-07-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Great customer service agents. Good communications

  • Evelyn M.09-05-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Dupree L.09-03-2025

    TYPE:ServiceMODEL:ID. BuzzYEAR:2025

  • Sandra L.08-27-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Very friendly and helpful. 00

  • Susan D.08-27-2025

    TYPE:SalesMODEL:JettaYEAR:2025

    I chose a 5 star rating because my experience was stress-free, quick, and straight to the point. My salesperson, Tamayne, was friendly and knowledgeable, making the process smooth and enjoyable.

    08-27-2025

    Thank you for sharing your wonderful experience with us, Susan! We appreciate your business. Congratulations on your new vehicle!

  • George W.08-27-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Had to ask finance associate same question 3-4 times before he finally answered it.

    08-27-2025

    Thank you for sharing your review with us. We apologize for the delay in answering your question. We appreciate your business and always look forward to improving.

  • Kara W.08-25-2025

    TYPE:SalesMODEL:TiguanYEAR:2025