TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
Average Score (250 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:TiguanYEAR:2022
I recently took my car in for service at this dealership, and I was disappointed to be charged for maintenance services that are typically free. I’ve always relied on this dealership for routine maintenance, expecting the usual high level of service and transparency, but this time I felt taken advantage of. I would appreciate more clarity and consistency in the future, as this unexpected charge left a bad impression. I hope they review their pricing and customer communication moving forward.
03-31-2025
We are sorry to hear that you had a negative experience at our dealership. The first two maintenance services on your vehicle came free with the vehicle purchase, with Volkswagen covering the cost of those services. After the first two services, the cost of service is covered by the customer. We applied a $20 discount at your last service. The customer shop charge of $4.05 is a charge added to cover expenses like waste oil disposal, topping off fluids, wheel weights, etc. We thank you for your feedback and apologize for the confusion. Please give us a call with any further questions, and we will be glad to help!
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021
Friendly, clean, prompt, prompt
TYPE:ServiceMODEL:TiguanYEAR:2021
TYPE:ServiceMODEL:PassatYEAR:2019
TYPE:ServiceMODEL:JettaYEAR:2023
Quick service. But tech checked that the air filter passed. Yet I double checked and filter was brown it was so filthy. Filled with debris as well. Clearly tech did not bother to open and look. Had to recheck everything else because if they didn’t do that who’s to say they did anything else. Oil did appear to have been changed and now taking it someplace else to get the rest of the car checked out. Only reason I brought it here was because I bought carefree maintenance. Clearly a mistake. Next time driving to Cary VW because this shop can’t be trusted.
03-26-2025
We are sorry to hear you had a negative experience at our dealership. If you decide to return, we will gladly replace your engine air filter and cabin air filter as a courtesy for the mishap. We appreciate your feedback and look forward to improving.
TYPE:ServiceMODEL:TiguanYEAR:2024
TYPE:ServiceMODEL:AtlasYEAR:2020
I had purchased a vehicle and there was an issue that needed to be tended to in order to experience the vehicle to it's fullest capacity. I was met with such care and kindness as well as given use of a loaner to do the things I needed to do. I was deeply moved by the kindness of everyone!
TYPE:SalesMODEL:TaosYEAR:2024
Everyone has gone over and above to help get us in the vehicle we desired!
TYPE:ServiceMODEL:AtlasYEAR:2022