TYPE:ServiceMODEL:TiguanYEAR:2020
I received Outstanding Customer Service Performance. My Tiguan was well taken care of by the Service Department and my passenger front tire was fixed the correct way!! THANK YOU VALLEY VOLKSWAGEN and Staff…
Average Score (273 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
The service is always friendly nit took a few weeks to get in for a recall. No complementary car while waiting for over 4 hours. Only a shuttle that you have to wait for to be Picked up and dropped off.
04-21-2025
We are sorry for the inconvenience in waiting for our shuttle. We have a very limited number of loaner vehicles and are not always able to provide them, but we do our best to accommodate with the shuttle. We appreciate your feedback and thank you for your business.
TYPE:ServiceMODEL:JettaYEAR:2022
TYPE:ServiceMODEL:PassatYEAR:2018
As stated below, staff member didn’t escort me to my vehicle plus service tag and seat protector cover was left in my vehicle.
04-14-2025
We apologize for your experience at our dealership. It is always our goal to provide attentive service, and we are sorry that this visit was not fully satisfactory. We appreciate your feedback and look forward to improving your experience.
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022
Awesome customer service. They got me in a day earlier which helped with my commute. bravo
TYPE:ServiceMODEL:AtlasYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2019
My safety check was failed due to a streak on my windshield from the windshield wiper. Instead of attempting to clean the wiper, I was failed. I was then offered wipers at approximately
04-08-2025
We are sorry to hear that you had a negative experience at our dealership. When performing state inspections, we are following state guidelines. If state guidelines are not adhered to properly, our store and inspector could face fines and penalties. We do apologize for the inconvenience and appreciate your business.
TYPE:ServiceMODEL:BeetleYEAR:2018
TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2021