"Service staff at your dealership were very professional and kind. They met me outside at my car before I had the chance to walk in and tell them what I needed. You could really tell that this crew is eagar to please and take pride in their VERY outstanding work!"
Triangle Rent A Car
"I have received great customer service from Mike L. (Service Department) on all my visits to Valley. He takes care of his customers, keeps them informed of everything that is going on with their vehicle. I'm very impressed with the customer service he provides every time. I also would like to thank Steve, who is also great and always helpful. Great Customer Service Mike and Steve !!!!!!!!"
"Okay, how can an oil change be truely exceptional? Well, for one thing, the cost of an oil change has not skyrocketed with the cost of gasoline.
This time the challenge was timing. I had a noon dentist appointment and timing on service can never be perfectly predicted. We started early, though, and I made my appointment. I was confident that if my car had not been ready, the shuttle service would have gotten me there on time. The bench is deep at Valley Auto! "
"Since 1996 I have used Valley for the service on my various VWs. As far as I am concerned they are a cut above any other dealership I have used in my entire life. No other dealership I have ever used even comves close to Valley in taking care of me, their customer "
"I have owned many VWs. They have all become high mileage vehicles, some have even died along the way. If I could I?d keep them together forever. I am please to hear other people tell me about their high mileage vehicles, but they are not close to the 368K on my auto. People think that it too is close to dead, but they?re wrong. I wouldn?t think twice about driving that auto anywhere in the country. That wouldn?t be possible without the good work of Mike and Steve and their crew. I have stopped at many VW dealerships, but none are as good as Valley Auto World. "
"Short notice, light bulb change, worked it in right then and back on the road. Thanks again for your professionalism. "
"I am going to purchase a VW again when I am ready and this dealership is the first place I will go! Thanks guys!! "
"It may look like I just went through and marked everything a 10 but the marks accurately reflect the quality of service I received from Valley. Mike, Jennifer, and the new service dept personnel were very professional and courtesy. I appreciate being able to take my vehicle to Valley for service!! Thanks!! "
"valley auto-world makes me feel important and valued. we really like Mike in service department. "
"As always the support I receive from the Valley VW service department is truely remarkable. I can't overstate how outstanding your team is with regard to providing superior service everytime I walk in the door. This team is the reason I am in the process of purchasing 2 more VW's. Mike, Christi, Steve, and Jim are the best .. I don't usually see the guys in the maintenance shop but from all indications they are outstanding as well. This team is by "far" the best group of service professionals I have ever come across. Thanks again for the best service experience possible."
"I'm been a customer with Valley Auto World for 7 years and the service is always exceptional. All the service associates are great, Mike and Steve always so helpful."
"Everything was great. I was really impressed with the fact that the person who sold me my car 2 years ago still remembered me and my family. That really made me feel special!"
"I would like to add that the service technician Mike Lebartaud (not sure about last name spelling) does an excellent job every time. He is always very professional and has perfect customer service skills and he always makes sure that I understand what type of work was performed and will contact ext. Warrenty before performing work on my car."
"It is always a pleasure dropping my vehicle off at this dealership. Customer service is excellent all the time. I had the pleasure of working with a new employee on this visit and he too has added to the superior customer service given at Valley Auto World...Welcome aboard Erik Morales...."
"I am a widow who drives a 2 hour round trip to have my car serviced at Valley Auto World in Fayeteville, NC because this dealership is truly exceptional in all areas."
"Outstanding customer service and evidence of pride in the opportunity to serve others. The technician I dealt with; Mike, makes sure that you know what you are getting and that you leave satisfied."
"I walked around and looked at the new cars while I was waiting. Everyone that I had met when I purchased my 2012 Golf TDI in October, 2011, remembered me. They talked to me, and I felt like part of the family. That is truly an exceptional experience. It made me realize the staff at Valley not only wanted my business, but they also saw me as a person, not just another "sale"...I had a great time while I was there. I'm very glad I bought my car at ValleyAutoWorld.
Thanks to all of the wonderful staff,"
Vicki L. "Best car dealership and service department I've dealt with in 40 years! "
Robert R. "As always .. OUTSTANDING .. the enite service department is the best .. now if sales can get to that level that would be truely outstanding ... I'm thinkling about the next purchase and the TDI Passat is looking good .. the only problem is I love the Passat I have .. tks again"
Mark R. "In all the years I have been using Valley Auto World for my vehicle needs, no matter how small my concern or request, everything is considered important to guarantee my continued satisfaction. I have never had cause to complain and can only reiterate how truly exceptional Valley Auto World is in all areas."
Gayler C. "I am very happy with Valley's service and professionalism. I do not feel like they attempt to take advantage of their customers by doing more than is required. I look forward to many happy years as a satisfied member of the Valley family!"
Lisa O. "I will continue to do business with Valley VW as they can be trusted and do an extremely good job."
Tad W. "Valley VW is making it a pretty easy decision where I want to purchase my next vehicle. Thanks for the consistently high customer service!"
Sam M. "I have never had any problems and am very happy with the service. This service department has always been very professional, helpful and friendly. Thanks again."
Dean S. "Mike in service dept, Jennifer in service dept, were super. Very accommodating, very polite and courteous."
Helen W. "the service was great as alway Mike and Mark....are wonderful and should be comended for the work they do for your company...they are one reason I continure to buy vw's.....thank you and Happy New Year to you and yours"
Natalie H. "We were traveling from WA state and experienced an unexpected major problem with our 2011 Jetta Sportswagen TDI that was due to use of improper fuel. it was near closing time and Mike stayed late to be sure we and our car were well cared for. Rich, the mechanic who serviced the car, explained everything and reassured us everything was ready for the remaining 4,000 miles of our trip. Everyone was terrific, friendly, customer oriented, and technically proficient. Though we were a few hours late, were able to get my daughter's home in Raleigh the same evening we had planned to arrive."
Dennis D. "I often try to send my friends to your dealership to replace their old vehicles with VWs and always brag on your service personnel and their work."
Amanda G. "Just would like to thank the staff, Mike was truly helpful and thoughtful and considerate to us, going the extra mile!
I have been to alot of car dealerships...Valleys service dept is tops!"
Charles J. "As always I am overjoyed to step into the VW service department. The professionalism that greets me each time I call or stop by for service is a constant I can depend on. Thank you for the experience of once again excellent service, the pleasure was truly mine."
Lindie H. "I've been a valuable customer of Valley VW since 1989. I am highly satisfied with the service that I have received from the staff and technicians over the years. I will never drive anything except a VW. My heart will always be with a VW. Valley VW of Fayetteville has made a believer of me as to what vehicle I will and must drive in the future. My hat goes off to Valley VW of Fayetteville!!"
Jackie M. "Have dealt with Valley VW staff for the last l4 years. They have always been friendly, professional and knowledgeable."
Stephen B. "Your service department is one of the main reasons I got a VW."
Heidi Jo S. "I believe the above comments speak for themselves. In all the years I have been using Valley Auto World, I have never known the service to be anything but 'Truly Exceptional' in all areas."
Gayler C. "Your service consultants always treat my like family as Mike and Marc know me by name. Mike again went out of his way by dropping me off at the airport in his personal vehicle to ensure I was able to get home on this evening."
Joe A. "I'm 69 years old and been to a lot of dealerships service departments during my life. Valley is in a league all of their own. Nobody else I have ever don't business with even comes close. VW of America is fortunate to have Valley as one of their dealerships. Probably other dealerships should use them as a mentor."
John K. "I have never been more moved by such genuine acts of kindness as I was by the service team that day. I brought in my van with concerns for noises . I couldn't even tell You how long I waited . Everyone is so happy to be there it really puts you at ease. When we arrived there were so many cars you would have thought they will never get me in today, but that isn't what happened one after the other saw to us with smiles and encouraging words of no problem will take care of it. My daughter ,who's eight, looked up at me and said "I love this place! " Me too I said we just laughed. Later when we found out what was wrong with the van , I explained I would have to reschedule due to the cost. Mark insisted we go ahead with the repair and come in and take care of the cost later. Oh how, I am never ceased to be amazed by your truly exceptional staff. I just can't say it enough there just aren't the words. Thank you"
Lindie H. "Glad I got a second opinion. This VW dealership is more honest than the last one I visited regarding maintenance issues."
Hong L. "The service staff is always corteous and helpfull.
Terry B. "We recently moved to the area and this was our first visit. Mike listened to my concerns and was outstanding in his recommendations and delivering on the service timelines. We would highly recommend in the future and will be repeat customers."
Jeanette M. "Extremely efficient way to schedule an appointment!
I was contacted via email the next business day to confirm my appt as well as ask about transportation needs. It's great to know that the shuttle service exists should I need it next time.
In all my years of owning and servicing a vehicle, I have never been greeted at the door as I drove up to the service area. That is a wonderful amenity. It was the beginning of a truly positive experience.
I was greeted as I drove into the service area and was attended to immediately."
Wendy L. "Jennifer and Mark did another outstanding job with my service request. I was in and out in a much shorter period of time than I had expected and I appreciate that very much. Thanks again for all your hard work and the very friendly staff at Valley Auto World!!"
Glen R. "As always when my Tillie would not start, my husband called ahead of time (Thursday) to bring her in. We got a jump on he battery and Michael took care of the rest, Your service department is and has alwys been very responsive. Thank you for all your good and hard work."
Cynthia B.H. "I always get courteous and efficient service when I bring my cars in for service."
Wesley M. "I had to go out of town on an emergency and they were able to get me right in and out. I appreciated that they washed and vacuumed the car. It really makes the difference between an oil change at other places and getting your car serviced by VW."
John P. "Mike is a true asset to your company"
Sherry O. "It is obvious that Valley Auto World's goal is total customer satisfaction. Hats off to Mike, Mark and Jennifer!"
Gayler C. "Great service.....always feel welcomed"
Jeffrey G. "I am always very pleased with the customer service that I am provided each time I visit the dealership. I have been on vacation and this is the first time I have had the opportunity to respond to the survery. Thank you as always for making my visits as pleasurable as possible."
Cheryl R. "Mike is the best. Highly patient and very nice. He's a rock."
Veda L. "As usual service is second to none!"
Ydonna S.H. "Outstanding service as always ... best service department I have ever used."
Mark W. Renaud. "I had a great expierence with this dealership, the staff was very friendly. They helped me with all my needs and fixed my car in a timley manner. I would recommend valley auto world to everyone."
Monica N. "As always, the service team rocks!!"
Virgina B. "Service at Valley Volkswagen is always top notch!"
Pamela B. "Mark, Steve, and Mike are always so helpful. I am so grateful for their professionalism and friendliness. This service department is the best of any with which I have dealt. Keep up the great work!
Becky E. "Mike L. was very professional and really helpful. Excellent customer service! Great job. Thanks."
Lisa S. "VW Service Team is truly exceptional. They treat me as a friend ... not just as acustomer ... and I appreciate that."
Wesley M. "The people with whom we spoke, Mark, Tom, Jennifer were extremely friendly and helpful and answered all our questions. They are truly an asset to Valley Auto World. It is without a doubt the best and most honest dealership I have ever encountered. I live in Pinehurst so it is a lenghy trip to the dealership so it makes the trip more pleasant knowing that I will be treated with such friendliness and honesty. "
Anne Marie A. "Excellent as always!"
Terri W. "I really enjoyed the time I spent at Valley. It was just like coming home."
Carl C. "Best service department...EVER!"
Ken L. "Mike is the consumate service rep and Jennifer was very helpful with the loaner car. I appreciate their efforts."
Tad W. "The service consultants (I believe Marc and Mike) are always great to work with. They are approachable, professional, knowledgable, and demonstrate a sense of concern."
Willie N. "The soul of a business is the employees and I believe that Valley Auto World service advisers and mechanics are first rate. Your service department is the standard by which other VW dealerships should be measured. I intend to come back and have recommended your business to many others. Not so for many other VW dealers. If VW of A would like those names, they know where I am."
Lee S. "As always I was treated promptly and professionally. This is why I will continue to bring our VW to Valley Auto. I have never been let down by Valley and hope I never will."
Caros C. I appreciate the way that I am treated when I walk into Valley. At other dealerships in the past I have been made to feel very uncomfortable when bringing my vehicle in for service. I have never felt that way at Valley Volkswagen. The service techs are very nice and respectful. Thank you.
Erinn S. I will never leave Valley VW because it is run so professionally, everyone is friendly and helpful, and your facility looks great. I have to tell you that the Service Dept., especially Mike Lebatard, is absolutely wonderful to work with. Mike does a fantastic job in representing your dealership! I hope you keep him for a long time and give him a raise!! (and I'm not related :-) Mark is also very professional and helpful. They have been so kind and thoughtful to me anytime I call or need something and have gone out of their way for me and my family. And your complimentary drop of and pick up is awesome so that I don't have to inconvenience anyone from my work to pick me up and drop me off. The driver was very nice. I love Valley VW asnd my VDub!! Thank you so much.
Annette D. The reason I take my car to Valley Auto World as opposed to someone else, is because I know that the job will be done right the first time, genuine VW parts are used and that's very important to me, and I'm alway's treated like part of the family when I go for service. Having the option to be taken home while repairs are being done, and then being picked up when the repairs are finished, is a huge plus...and everyone from the Service Consultant Mike, to the Shuttle Driver Barry, were great....I'm very happy and pleased with the service I received.
Victoria L. The complete staff made me feel very welcome and was very willing to see that all my needs were met. This dealership will continue to receive my business and I will recommend all my relatives and friends to do their business with Valley VW.
Judy W. No one likes their vehicle to break down, however Vallley Auto World's service and commitment to their customers is outstanding. Not only was I "rescued" within ten minutes, but I was provided with a "loaner" and on my way within minutes.
Gayler C. Without a doubt, VW Valley Auto was by far the best customer service I have had.
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